Updated on August 24, 2021
Saitech Inc has implemented an annual ServiceNow Support & Subscription Contract for County of San Mateo worth over $ 400k+ for the County Information Services Department.
The San Mateo Information Services Department (ISD) has a team of highly skilled professionals committed to delivering a variety of services including Radio Communications, Data Center, Countywide Enterprise Applications, Network, Telephones, and much more.
Under this annual contract, Saitech Inc has offered Service Now signature platform solution ITOM that has world-class service features for IT operations management.
IT Operations Management (ITOM) groups key applications and capabilities into packages that can scale with customers’ demands.
ITOM Visibility: Move from reactive IT operations with insights and automation. Identify anomalies and solve issues before they occur with cross-team automation workflows
Predict Issues: Stop chasing false positives and identify anomalies with less guesswork. Collect and analyze telemetry data for enhanced visibility and reduced noise.
Minimize User Impact: Find the root cause of incidents and share actionable insights across teams. Reduce outages by acting based on guided recommendations.
Automate Resolution: Shorten recovery times by rapidly implementing solutions based on insights. Simplify repetitive tasks with pre-built playbooks and knowledge base resources.
Deliver Modern DevOps: Create a performance-driven culture across teams. Give DevOps and Site Reliability Engineers (SREs) visibility into microservices to improve observability and speed up incident response
Connect Your Data: Go beyond IT operations to manage the entire digital lifecycle. Extend your CMDB and create a strong data foundation with Service Graph.
Reach out to out pre-sales technical team to see how we can assist your organization with streamlining your IT operations management.