Category: solutions

Saitech Inc. is proud to collaborate with the County of Alameda, providing expert JIRA consulting services to enhance operations across various departments. Since the project began in June 2023, the initial request for 80 consulting hours has expanded, and the total value of services provided has surpassed $65K, with more to come as the partnership continues.

Our services include mentoring, training, and ongoing support via a trusted service partner contractor. This collaboration enables Alameda County to harness the power of JIRA to improve service delivery and streamline operations across key areas, including:

1. Public Service Management: JIRA tracks service requests from residents, such as maintenance issues, health services, and permit processes, ensuring timely responses and greater accountability.
2. Project Coordination: JIRA aids in managing projects related to public infrastructure, community development, and social services, ensuring adherence to timelines and budgets.
3. Collaboration Tools: By facilitating seamless communication and collaboration between departments, JIRA enables efficient sharing of updates and documents on cross-functional projects.
4. Performance Tracking: JIRA’s robust reporting features allow Alameda County to monitor initiative progress, assess workload distribution, and identify areas for operational improvement.
5. Incident Management: Public safety departments utilize JIRA for logging and tracking incidents and resource management, enhancing response strategies.
6. Custom Workflows: JIRA’s customizable workflows are tailored to meet specific departmental processes, aligning with local regulations and operational standards.
7. Agile Methodologies: In IT, JIRA supports agile practices, allowing teams to adopt flexible and iterative development processes that respond to changing needs.
8. Transparency and Reporting: JIRA provides insights into project progress, performance, and resource allocation, facilitating informed decision-making across departments.

Empowering High-Velocity Teams with AI-Powered Service Management

JIRA Service Management’s AI-driven platform is accelerating service delivery by automating routine tasks and providing instant support. This allows Alameda County’s teams to focus on critical challenges. The integration of AI enhances efficiency, reduces response times, and improves service quality for both internal staff and residents.

In today’s fast-paced environment, public sector agencies are focused on delivering digital services efficiently. Speed is essential. JIRA Service Management brings together development, IT, and business teams on a unified, AI-driven platform, enabling seamless collaboration. By leveraging AI, teams can automate routine tasks, prioritize urgent issues, and provide quick responses to citizen inquiries. This streamlined approach not only enhances productivity but also ensures that public services are delivered with exceptional quality.

Meeting the Demands for Digital Services with JIRA Service Management

Ultimately, JIRA Service Management empowers public sector organizations to meet the increasing demands for digital services while maintaining a high level of service excellence. Saitech Inc. is committed to delivering cutting-edge solutions like JIRA to drive efficiency and foster better communication within public sector organizations. Through our partnership with the County of Alameda, we continue to contribute to improved service delivery and operational excellence.

For more information on how Saitech Inc. can support your organization with JIRA solutions, contact us today!

Saitech Inc. is proud to announce our ongoing collaboration with the Sonoma County Public Safety Consortium, California delivering reliable and high-performance Getac rugged laptops and accessories. This multi-year agreement, valued at $1.8 million, was initiated in May 2024, providing SCPSC with ruggedized, secure, and efficient solutions for their demanding public safety operations. This project is estimated to save SCPSC over $200K, reflecting more than 15% in valued savings.

The Getac rugged devices and accompanying hardware supplied by Saitech Inc. are designed to withstand the toughest environments, ensuring that SCPSC can rely on top-tier technology to carry out their critical operations.

Rugged Solutions for Critical Environments

At the heart of this project is the Getac S410G5 Rugged Laptop (Part: S410G5 – ST2R7CQASSXX). This high-performance laptop is equipped with an Intel Core i5-1340P processor, 32GB of RAM, and a 512GB PCIe SSD, offering a fast, efficient, and durable solution for field operations. The device also features a Sunlight Readable Full HD LCD + Touchscreen for optimal visibility in various lighting conditions, along with Wi-Fi 6, Bluetooth, and 5G Sub-6 connectivity. The addition of dedicated GPS/GLONASS capabilities allows SCPSC field officers to maintain precise tracking and navigation. Its Thunderbolt 4 connectivity ensures rapid data transfer, and the backlit membrane keyboard enhances usability in low-light conditions.

Comprehensive Protection and Durability

For extended peace of mind, Saitech Inc. has included the Getac Bumper-to-Bumper Extended Warranty (GE-SVSRNFX5Y), providing 5 years of coverage that includes accidental damage protection. This extended warranty ensures that SCPSC’s investment remains protected, even in the most challenging conditions.

To ensure seamless integration into SCPSC’s vehicle-based operations, Saitech has provided the Gamber Johnson Vehicle Dock (GDVPGH), which offers Tri Pass-through replication for easy connection of peripherals and antennas while ensuring the laptop remains securely docked. This is complemented by the Lind 120W DC/DC Adapter (590GBL000515), allowing for convenient power supply while in vehicles.

Optimizing Navigation and Efficiency

In addition to the rugged hardware, Saitech Inc. has also provided the Getac VGPS Utility (565391810001), a hardware-locked perpetual license software that enhances GPS accuracy for SCPSC’s operations. This utility ensures SCPSC officers have access to reliable navigation, even in remote locations.

Additional Products for Streamlined Operations

In addition to the core solutions provided, Saitech Inc. also supplied various supporting products to ensure the seamless integration and operation of Getac laptops within the Sonoma County Public Safety Consortium’s (SCPSC) network. These products include KTA774V1XN9X, OHHGTC9013, 590GBL001044, GDKBU9, 591GVS000044, and 500-0001, among others. These essential components enhance functionality by providing durable keyboards, reliable power adapters, and mounting hardware designed for vehicle integration. Each product contributes to the overall efficiency and longevity of the SCPSC’s network infrastructure, ensuring reliable performance in the field.

Enhancing SCPSC’s Public Safety Capabilities

With this ongoing project, Saitech Inc. continues to support the Sonoma County Public Safety Consortium in their mission to improve public safety operations. Our partnership ensures SCPSC has access to advanced, ruggedized technology solutions designed to meet the demands of public safety officers in the field.

For more information on how Saitech Inc. can assist your organization with ruggedized solutions, contact us today to learn more about our comprehensive IT offerings.

Saitech Inc. is proud to partner with the Orange County Sanitation District (OCSD) in their ongoing network infrastructure upgrade, a project valued at approximately $550K, which began in 2022 and is set to run through 2026. As part of this crucial project, and as a Cisco Select Partner, Saitech Inc. has supplied Cisco Campus Access Network Switches and Indoor Wi-Fi Access Points to improve the district’s connectivity, efficiency, and security across all facilities.

Key Features of Cisco Products:

Cisco Catalyst C9300L-48UXG-4X Switches:

The Cisco C9300L-48UXG-4X switches are a part of OCSD’s enhanced network. These enterprise-grade switches offer:

• • High Performance: Supporting multi-gigabit Ethernet with up to 48 ports of 10Gbps connectivity, ensuring fast and stable connections.
  • Stackable Design: Allows for the easy expansion of the network as the organization grows, providing long-term scalability.
  • Advanced Security: Built-in security features such as Secure Boot and Encrypted Traffic Analytics protect the district’s critical infrastructure against cyber threats.
    

Cisco IE-5000-12S12P-10G Switches:

The Cisco IE-5000-12S12P-10G is another vital component in OCSD’s network upgrade, with its:

• • • PoE+ Support: With 12 GE Copper PoE+ (Power over Ethernet) ports, this switch is ideal for powering connected devices like access points and cameras without the need for additional power sources.
    • Rugged Design: Engineered for industrial environments, the switch is resistant to extreme conditions, ensuring reliable performance even in harsh settings.
    • 10G Uplinks: Provides high-bandwidth uplink connections, perfect for OCSD’s growing data and connectivity demands.

Seamless Wi-Fi Coverage with Cisco Indoor Access Points

The deployment of Cisco Indoor Wi-Fi Access Points has further enhanced OCSD’s connectivity by offering:

• Reliable Wireless Connectivity: Optimized for high-density environments, these access points ensure smooth wireless performance even in busy areas.
• Smart Traffic Handling: Features like MU-MIMO (multi-user, multiple-input, multiple-output) enable simultaneous data transmission to multiple devices, improving efficiency and user experience.

Supporting OCSD’s Long-Term Modernization Goals

This multi-year project reflects Saitech Inc.’s commitment to delivering future-proof technology solutions. By deploying Cisco’s advanced network infrastructure, OCSD can streamline its operations, ensure reliable connectivity across all facilities, and maintain secure communication channels.

For more information on how Saitech Inc. can enhance your organization’s network infrastructure with Cisco’s cutting-edge solutions, contact us today!

Saitech Inc. is proud to have partnered with the County of San Mateo in their recent Aruba Silver Peak Unity EdgeConnect subscription license renewal, valued at approximately $212K. This renewal allows the county to continue utilizing advanced SD-WAN solutions that enable cost-effective, high-performance WAN connectivity, critical for the modern enterprise.

Historically, Multiprotocol Label Switching (MPLS) was the go-to solution for enterprise Wide Area Network (WAN) connectivity, especially when applications were hosted in centralized data centers. However, as organizations increasingly shift their applications to the cloud, the limitations and costs associated with MPLS have become apparent. Enterprises now seek the flexibility to operate at “cloud speed,” requiring WAN solutions that are adaptable, cost-efficient, and high-performing.

Aruba Silver Peak Unity EdgeConnect provides the perfect solution for these modern challenges. By leveraging broadband connections, EdgeConnect enables enterprises to drastically reduce the cost and complexity of building and managing their WAN. Instead of being locked into rigid MPLS networks, businesses can now utilize broadband to connect users to applications, improving overall efficiency and responsiveness.

Some of the key features of Silver Peak Unity EdgeConnect include:

• Bandwidth of 200 Mbps: This ensures a high-speed connection for data transfers and real-time application usage, allowing users to access cloud services with minimal latency.
• 1 EC Instance: The solution is scalable, supporting multiple enterprise branches with enhanced connectivity.
• Enhanced Application Performance: Improves the responsiveness of applications, regardless of whether they are hosted in data centers or the cloud.
• Cost Reduction: Reduces both capital and operational expenses by minimizing the reliance on expensive MPLS circuits.
• Improved Application Performance: The EdgeConnect solution enhances the performance of cloud-based applications, providing faster response times and better user experiences.
• Cloud-Speed Connectivity: This enables the County to operate with agility, improving service delivery and responsiveness.

By renewing their subscription for Silver Peak Unity EdgeConnect, the County of San Mateo is positioned to maintain a robust, future-proof network infrastructure that supports cloud-based applications and operational efficiency.

Why Choose Saitech Inc.?

As an authorized reseller, Saitech Inc. is dedicated to providing tailored IT solutions that meet the specific needs of public sector organizations like the County of San Mateo. With our extensive expertise in network optimization and longstanding partnerships with industry leaders like Aruba, we ensure that our clients receive the best technology to enhance their operations while managing costs effectively.

For more information on how Saitech Inc. can support your organization’s IT and networking needs, contact us today!